About InFact Group

InFact Group is a value added systems integrator and consulting firm specializing in the deployment of Oracle Siebel CRM and Oracle CRM On Demand, and related tools (Oracle BI EE, Actuate Reports, Middleware services) since 1999.

Our consultants have great experience in delivering international projects on CRM and Business Intelligence. Our mutli-national team gives our customers focussed service and quality, and our size gives us flexibility and speed.

We deliver process improvement and business value for our customers thanks to best in class software. Our customers range from Global Accounts to SMBs in industries as diverse as financial services, consumer goods and electronics.

We help our clients to deploy applications and meet the challenges of :

• CRM : front & back office, sales force automation
• Integrating their applications (ERP, CRM, HR)
• Business Intelligence (Reporting and Analytics to drive their business)
• Change Management (User adoption, training, support, process migration)

InFact Group is an Oracle Certified Partner specializing in Oracle Siebel CRM and Oracle CRM On Demand (on-premise and hosted) and Reporting/ Oracle BI for businesses of all sizes.

Our Mission is to provide our customers with the force of an international group of experts, staffed in our offices in Europe, Asia and the Americas, dedicated to driving the success of your IT investment through coordinated projects for the people, processes and technology of your world.InFact Group means flexibility for you to choose from packages, services and solutions that ally practicality and cost efficiency.

Working with our Technology Partner, Whitehouse Consultants, enables our customers to benefit from best-in-class combined CRM On Demand and JD Edwards implementations and integrations with existing or new CRM On Demand instances. Read the press release about our partnership here.

Paris September 2009

InFact Group has signed an important deal with one of the world’s largest telecom companies, to implement a Customer Relationship solution for their sales personnel in Europe.  InFact Group will be responsible for the end to end implementation of the project. The deployment will enable the sales personnel to have up-to-date information about their contacts and sales opportunities and will enhance their effectiveness in working with their distributors. 

Through enhanced reporting the managers will have a up-to-date information on the forecasted revenue, split by a variety of product lines to better position their offer, and enhance their market share. In the second phase InFact Group will enable the solution on various mobile devices, supported by the telecom operator.

 Paris July 2009

InFact Group announces today another multi-national customer signature, for the delivery of  CRM On Demand to four different regions in a multi-lingual service and sales roll-out for 300 users in France, UK, Scandinavia and Benelux.

About InFact Group CRM On Demand Services

At the same time, another successful customer signing has occurred in Switzerland, to deliver DocGen for CRM On Demand. About DocGen. 

  Paris April 2009

Proving once again expertise in the rapidly growng CRM On Demand sector, InFact Group has been retained to deliver integration services for one of the world's largest service providers to businesses.

The project, ensuring integration between CRM On Demand and mission critical back-office applications responsible amongst other things for contractual data, will leverage the InFact Group EAI Accelerator, a customizable framework for integration with CRM On Demand. Based on process definition using industry standards and providing online reporting it lowers maintenance costs and facilitates evolution.

To accompany its growth since 1989 and to reinforce its development, a European leader of Promotional and Marketing Logistics has chosen Oracle CRM On Demand and selected InFact Group to lead the deployment project.

• It is a powerful CRM that is simple and fast to implement for multi-site multi-language
• It has excellent acquisition and usage costs
• It gives fast return on investment
• It facilitates integration through industry standards
• It has migration paths and growth possibilities built in

Join InFact Group CEO, Vish Yadathore, in a video discussion with another international customer to find out about Oracle CRM On Demand deployments and the benefit the solution is bringing to this multi-site, multi-lingual business leader, guided by the experts at InFact Group.

This video was recorded  in our Paris Office. The project deployed Oracle CRM On Demand to multiple countries and included advanced reporting, forecasting facilities and value added tools provided by InFact Group.

 InFact Group continues to work with this key customer as they investigate extending their ecosystem to other levels through partners, lead capture, advanced integration with other applications and beyond.

CCA Integration
Integrate Oracle Contact Center Anywhere functionality into your Oracle CRM On Demand application.

ReAssignment Tool
Quickly and easily perform mass reassignment to switch sales resources to where they are needed. ReAssign Data with CRM On Demand.

Organization Chart
Display any structured data in pure graphics or treeview. Drag and Drop, view data from Oracle CRM On Demand as flexibly as possible. OrgChart for CRM On Demand.

Document Generator
This add-in generates Word documents directly in the Oracle CRM On Demand user interface, using centrally managed templates and layout. DocGen for CRM On Demand.

Service Bundle
Managing  Service Processes in Oracle CRM On Demand. Service Bundle for CRM On Demand.

Adobe Flex & AIR 
Using rich web applications to mash up data and bring life to your integration needs for Oracle CRM On Demand. Mashup for CRM On Demand.

Data Integration (IGIB Integration Bus)
Use Oracle CRM On Demand to import, manage, track and optimize your data imports. Use standard or customized import and export routines that require no configuration. Build your library of integrations (inbound and outbound) and run them from the Command Line or script them in your favorite utility. IGIB for CRM On Demand.

Email Integration with CRM On Demand
Easily handle inbound and outbound Email Integration for CRM On Demand.

RSS Lead Generator
Manage RSS and generate Leads from Business Information sources directly into CRM On Demand. RSS Lead Generator.

Deployment choices for InFact Group CRM On Demand Tools - Hosted by InFact Group, installed internally - Which is right for me?

You can also see our Tools and Services on the Oracle Partner Solutions website.