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Inbound Email Integration to CRM On Demand
Email is one of the commonest channels for managing customer communication and support. In CRM On Demand, InFact Group offers simple and robust Inbound and Outbound Email Integration for increased customer satisfaction.
Inbound emails, for example to a support helpdesk account, are automatically routed to CRM On Demand and associated with the Contact through their email address. Unassociated emails can be routed to default or administration accounts for manual processing.
Inbound emails can be searched for keywords or customer reference numbers.
Outbound Email Integration to CRM On Demand
Outbound emails can be automatically generated using corporate Templates (that you can easily design and implement without technical knowledge) and can be associated with Activity Types to provide rapid, reliable response to customers based on company standards.
Outbound emails can contain CRM On Demand tags to include merged data automatically.The Outbound Email Generator is part of the DocGen family of solutions.
The Email Integration from InFact Group offers:
- Flexibility. The ability to manage inbound and outbound automation
- Usability. Integrates quickly and easily into any supported browser
- Customer Satisfaction. Drive customer success with faster handling of emails
- Evolutivity. Add more templates as your business requirements grow
Outbound email is easy to integrate into your CRM On Demand. The DocGen 2.0 solution from InFact Group provides HTML dynamic merge to create emails containing CRM On Demand field data as well as multi-lingual and static elements. To read more about Email with DocGen for CRM On Demand click here.
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