Social CRM On Demand
Social Networking provides your customers and users with new collaborative tools to communicate to their peers, create new discussions and content. In addition it provides Marketing departments with new challenges to interpret the "mood" or "sentiment" of their constituent groups.
Twitter is the leading real-time social network. CRM On Demand is the leading hosted CRM service. InFact Group, as the market leader in CRM On Demand deployments and integrations, regularly engages in development and prototyping of new integration solutions for customers.
The Twitter and CRM On Demand integration aims to provide, in a simple, Web Applet delivered download with no server interaction, a tool to scope and analyse Twitter feeds and to create new Leads from the output. Features such as the geolocalization in the Twitter search API are leveraged to produce valuable insight.
Output from the Web Applet can be immediately translated into actionable content by creating Leads or Service Requests. Additionally the feedback can provide insight for your next Marketing Campaign with CRM On Demand.
For more information about the Twitter Integration into CRM On Demand, watch the short demonstration on the InFact Group Youtube Channel.