Oracle Right Now Cloud Service
In the age of the empowered customer (consumer) RightNow CX is a comprehensive cross-channel service solution. It leverages Web, Social and Contact Centers for continuous, highly enhanced customer experience.
InFact Group is specialized in implementing RightNow for customers across multiple verticals. We’ve built a Field Service Model built around RightNow CX that leverages key functionalities while completing the last mile / field-service experience.
InFact Group is excellently placed as a RightNow CX partner since we have a host of other practices that are complementary to RightNow CX expertize, for example OPM / OPA (Oracle Policy Modeling / Oracle Policy Automation), mobility and digital / social marketing. These enable us to provide our clients are holistic service model with a high degree of automation, scalability and usability.
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SAP integration with Oracle RightNow