Field Service Management
Some key requirements of customer service organizations are being able to respond fast enough to service requests and incidents, and to be able to provide good customer experience during service interactions. This in turn means a tight customer service process - spanning scheduling, access to customer historical data, field updates, document management etc. 

With it’s experience of having worked closely with manufacturing companies, and it’s range of applications and products, InFact Group provides a relevant solution for field service across multiple CRM / ERP environments. Some key areas touched upon:
  • Scheduling / Dispatch Management
  • Field Service Mobile Apps with back-end integrations
  • Contract / SLA Management


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